Sneaker TLC Cleaning & Restoration – Terms & Conditions

Thank you for choosing Sneaker TLC Cleaning & Restoration. By using our services, you agree to the following Terms and Conditions, which comply with South African consumer and e-commerce laws.

1. Service Acceptance

Sneaker TLC reserves the right to accept or decline any order at our sole discretion. Placing an order does not guarantee acceptance until confirmed by our team.

2. Payment Policy

• Full payment must be made in advance before any cleaning or restoration work begins.
• No work will commence until payment has been confirmed.
• Payment may be made via approved methods displayed in-store or online.

3. Pricing & Estimates

• Prices listed or quoted are initial estimates based on visible condition.
• Final cost may change if additional work or materials are required after assessment.
• You will be notified of changes before proceeding, in compliance with Section 15(2) of the Consumer Protection Act.

4. Additional Charges for Previously Restored Shoes

Shoes previously cleaned or restored may require additional work. Extra charges may apply and will be communicated before work continues.

5. Completion Timeframes

• Completion times are estimates only.
• Delays may occur due to unforeseen circumstances such as material sourcing, weather, or workload.
• Sneaker TLC is not liable for reasonable delays beyond our control.

6. Refund Policy

• Once work has started, service fees are non-refundable.
• No refunds are provided for dissatisfaction, early collection, or cancellations after work begins.
• Customers should review and accept the service quote before payment.

7. Liability & Risk

• Sneaker TLC is not responsible for loss, theft, or damage during transit.
• Customers must collect completed items promptly.
• Customers indemnify Sneaker TLC, its directors, and staff against claims arising from pre-existing defects or material conditions.

8. Warranty Disclaimer

• Results may vary depending on material condition and prior treatments.
• Restoration to original or “as new” condition cannot be guaranteed.
• No warranty is provided beyond what is required under South African law.

9. Returns & Corrections

Cleaning Services

• Cleaning services are final once items are collected.
• Customers must inspect items at pickup.
• No corrections will be made after items leave the premises.

Restoration Services

• Correction requests must be made within 30 days of completion.
• After 30 days, no further adjustments will be accepted.

10. Customer Acknowledgment & Loyalty Program

• Customers agree to Sneaker TLC’s Loyalty and Referral Program where applicable.
• Customers accept all risks associated with cleaning and restoration.
• Results may vary depending on condition and prior treatments.

11. Privacy & Personal Information (POPIA Compliance)

• We collect only necessary information to process orders.
• Your information is handled securely.
• Data will not be shared except where required by law or service completion.
• Use of our services constitutes consent under POPIA.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved under South African jurisdiction.

13. Contact Us

Email: info@sneakertlcsa.co.za