TERMS, CONDITIONS AND DISCLAIMER
Thank you for choosing Sneaker TLC Cleaning &
Restoration and trusting us with your beloved shoes.
Although we endeavour to restore your sneakers to
the best possible condition our services are subject to
certain terms and conditions which we require you to
agree to before submitting your sneakers to us.
1. Payment:
We require full payment of the quoted tariff before
accepting your shoes and commencing with the
cleaning and restoration services.
2. Pricing:
The prices listed are estimates and may vary subject
to the condition of the shoes and any additional work
required to restore the shoes.
3. Previously Restored Shoes:
Additional charges may apply to shoes previously
restored.
4. Completion time:
The completion times furnished are estimates but
cannot be guaranteed.
5. Refund policy:
Sneaker TLC conducts its business on a strictly no-
refund policy. We do not offer refunds on any service
fees once the work has commenced. There will be
strictly no refunds for customers dissatisfied with any
services rendered or for cancellation or early
collection of the shoes.
6. Damage to property:
Sneaker TLC accepts no liability for any loss due to
theft or any cause whatsoever or damage to any
items received from the customer which might occur
whilst the items are in the possession of Sneaker TLC
or transit. The customer herewith indemnifies Sneaker
TLC from any claims for items lost or damaged in any
manner whatsoever.
7. Warranty:
Sneaker TLC Cleaning & restoration does not furnish
any warranty that the shoes can be cleaned and / or
restored to the customer's expectation. Due to the
nature of the services rendered, the varying degrees
of conditions of the shoes and the varying materials of
the shoes results may vary, and Sneaker TLC accepts
no liability for the finished products.
8.Return Policy:
Cleaning Service:All items brought in for cleaning are final sale and cannot be returned after collection. If you are dissatisfied with the service, please communicate your concerns to our team at the time of collection. Once an item has been collected and left the store, we are unable to accommodate any corrections.
Restoration Services:Items brought in for restoration may be returned within 30 days if you are not satisfied with the results. Beyond the 30-day period, we are unable to accept any items for correction.
9. Acceptance by Customer:By using the services of Sneaker TLC Cleaning &
Restoration services, the customer agrees to Loyalty Points & Referral Program, the
above terms and conditions and accept the
associated risks. This will include any risks to the
shoes during the repair and / or cleaning process.
10.
We are offering a mobile messaging program (the "Program"), which you
agree to use and participate in subject to these Mobile Messaging
Terms and Conditions and Privacy Policy (the "Agreement"). By opting
in to or participating in any of our Programs, you accept and agree to
these terms and conditions, including, without limitation, your
agreement to resolve any disputes with us through binding,
individual-only arbitration, as detailed in the "Dispute Resolution"
section below. This Agreement is limited to the program and is not
intended to modify other Terms and Conditions or Privacy Policy that
may govern the relationship between you and Us in other contexts.
The Program allows users to receive SMS/MMS mobile messages by
affirmatively opting into the program, such as through online or
application-based enrollment forms. Regardless of the opt-in method
you utilized to join the Program, you agree that this Agreement
applies to your participation in the program. By participating in the
program, you agree to receive automated or prerecorded marketing
mobile messages at the phone number associated with your opt-in, and
you understand that consent is not required to make any purchase from
Us. While you consent to receive messages sent using an autodialer,
the foregoing shall not be interpreted to suggest or imply that any or
all of our mobile messages are sent using an automatic telephone
dialing system ("ATDS" or "autodialer").
If you do not wish to continue participating in the Program or no
longer agree to this Agreement, you agree to reply STOP to any mobile
text message from Us in order to opt out of the program. You may
receive an additional mobile message confirming your decision to
opt-out. You understand and agree that the foregoing options are the
only reasonable methods of opting out. You understand and agree that
attempting to opt out by texting other words or verbally requesting
one of our team members to remove you from our list is not accounted
for as a reasonable means of opting out.
You acknowledge that the message frequency is various and that consent
is not a condition to purchase. The program involves recurring mobile
messages, and additional mobile messages may be sent periodically
based on your interaction with us.
You must have a wireless device of your own, be capable of two-way